COVID-19 Information and Resources

FREQUENTLY ASKED QUESTIONS

ISSUES FOR RENTERS

I don’t have enough money for this month’s rent, can my landlord evict me?

On April 2, 2020, the Governor signed an executive order which imposes an eviction moratorium for 45 days. It was extended through June 30, 2020. The order suspends evictions for non-payment of rent due to the COVID-19 emergency.  This applies to all residential housing in Florida.

Congress passed the CARES Act to address the COVID-19 crisis. As of March 27, 2020, if you are a tenant living in federally subsidized housing or your landlord has a federally backed mortgage loan (FHA, VA, Fannie Mae, Freddie Mac, etc.), the landlord cannot file an eviction for non-payment of rent or charge you late fees for the next 120 days (through July 25, 2020). After the 120 days, if you still owe rent to the landlord, the landlord must give you a 30-day notice to pay any outstanding rent before filing an eviction.  The Act also prohibits a landlord from sending any type of notice to vacate during the 120-day period. This means a landlord cannot proceed with other types of evictions during the 120 days. Click these links to read more about the CARES Act from the Congressional Research Service:  https://crsreports.congress.gov/product/pdf/IN/IN11320 and from the National Housing Law Project:

https://www.nhlp.org/wp-content/uploads/2020.03.27-NHLP-CARES-Act-Eviction-Moratorium-Summary.pdf

If I am protected from a non-payment eviction, do I still have to pay the rent?

Yes.  Even if you live in federally subsidized housing or your landlord has a federally backed mortgage loan, you still owe the rent and will eventually have to pay it. The new law and the Governor's order only gives you time to get caught up with the rent. During this time, you can also apply for rental assistance from the programs listed on our resource page:  https://www.legalservicesmiami.org/covid-19

How do I know if my landlord has a federally backed mortgage loan?

Unfortunately, right now there is not an easy way for you to determine whether your landlord has a federally backed mortgage loan. We know that most mortgages in the United States are federally backed and would have this protection. For now, you can ask your landlord about the mortgage. In Miami, landlords will be required to tell the court whether they are covered under the CARES Act before evicting a tenant.

 

The National Low Income Housing Coalition developed an online tool to help tenants figure out whether a landlord of a building with five or more units may have a federally backed mortgage. The tool is here: https://nlihc.org/federal-moratoriums. You can also contact Legal Services to help you figure this out: https://www.legalservicesmiami.org/contact-hours

My housing isn’t covered by the federal protections, can my landlord evict me for non-payment of rent?

If your housing isn’t covered under the CARES Act, you will be protected from eviction under the Governor’s order. This protection will last through June 30, 2020. Your landlord may give you a 3-day notice asking you to pay the rent or vacate, but the landlord cannot proceed with an eviction until July 1, 2020. Since you still owe rent, you should talk to your landlord to see if you can work out a payment plan. Contact Legal Services to see if we can provide you with legal assistance: https://www.legalservicesmiami.org/contact-hours To learn more about the eviction process, read our brochure on evictions: How to Answer Your Eviction During and After COVID-19

 

I think I’m covered by the Governor’s executive order or the CARES Act and my landlord filed an eviction.  What should I do? 

Contact Legal Services to see if we can help you: https://www.legalservicesmiami.org/contact-hours  

My landlord obtained an eviction order before the COVID-19 crisis started.  What happens to my case?

If the court already entered a judgment against you and ordered you evicted, you will not be removed by the police. Miami-Dade Police Department will not evict tenants during a state of emergency. Contact Legal Services to see if we can provide you with legal assistance:  https://www.legalservicesmiami.org/contact-hours 

I live in Miami Dade Public Housing; can I be evicted during the Crisis? 

If you live in Miami Dade public housing, there is a county ordinance which prevents Miami Dade County from moving forward with the eviction case while there is a state of emergency. If Miami Dade County is proceeding with an eviction against you contact Legal Services right away. 

I have a Section 8 voucher, public housing, or some other subsidized housing and I lost my job.  What should I do?

Immediately report your loss of income so your rent can be adjusted. The next month’s rent should be based on your new income. If there is a delay in adjusting your rent because of the COVID-19 crisis, you should receive a retroactive rent adjustment.

 

Based on the guidance issued by HUD, the CARES Act moratorium protects tenants from being terminated from the program for non-payment until July 25, 2020.

The conditions in my property are terrible and my landlord will not fix anything, what can I do?

The COVID-19 crisis may delay a landlord’s ability to make repairs. For non-urgent repairs, tell your landlord and give your landlord time to make repairs. If the problems in your unit affect your health and safety, ask the landlord to make repairs right away. If the landlord won’t make repairs, send a letter to the landlord through certified mail demanding that the repairs are made within 7 days of the letter or you will withhold your rent. Also, review your lease for any other rights you may have. For more information about the rent withholding process, read our brochure on repairs: https://www.legalservicesmiami.org/self-help

My landlord wants to enter my home, but I do not want people in my home during this crisis. Can I stop my landlord from entering?

Maybe. If there is an emergency, like a burst pipe, your landlord can enter the home at any time. In other situations, like minor repairs, to show the property to new tenants, or for inspections, you cannot unreasonably withhold consent for the landlord to enter. Whether it is reasonable depends on the specific facts. However, with the COVID-19 crisis, it seems reasonable to tell the landlord to wear a mask or wait to enter your home, especially if you are in a self-quarantine. In all circumstances other than urgent emergencies, the landlord should give you at least 12-hours’ notice and only enter between 7:30 am and 8 pm. And, always review your lease to see if you have any other protections.

The landlord is telling me I cannot use some of the common areas because of the COVID-19 crisis, what can I do?

Review your lease to see if it addresses what happens when common areas are not open. However, it is important to remember that we are going through an unprecedented public health crisis. Under these circumstances, many landlords may limit access to common areas such as pools. During this crisis, it is unlikely that courts would require your landlord to reduce your rent or require the landlord to give you access to those common areas.

 

FINANCIAL ASSISTANCE FROM THE GOVERNMENT

How many economic impact payments will I receive from the federal government? 

One.

How much will my economic impact payment be?

$1,200 per adult and $500 per child under age 17.  To receive the full payment, your adjusted gross income reported on your federal tax return must be $75,000 for a single filer, $150,000 for a married couple, and $112,500 if you file as a head of household.  You can find your adjusted gross income on line 8b of your 2019 tax return. Click here for a what you need to know about the economic impact payment.

 

Who qualifies for the economic impact payment?

Anyone with a valid social security number and some members of the military. If you are listed as a dependent on someone’s tax return, you will not receive a payment.

 

If I receive Social Security or disability payments, am I eligible?

Yes.

How will I receive the payment?

The government will distribute the payment into the same bank account where it sent your tax refund. If you did not give the IRS your banking information, the IRS plans to create a website to provide your banking information.  For more information about this process, visit the IRS:  https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know. Click here for more information, if you still still need to file.

I lost my job, have substantially reduced hours, or was forced to take unpaid leave.  What are my options:

You may file a claim for Unemployment Insurance benefits (a/k/a Reemployment Assistance) with the Florida Department of Economic Opportunity (DEO). To apply visit: https://connect.myflorida.com/Claimant/Core/Login.ASPX 

For more information about Reemployment Assistance as it relates to COVID-19, including eligibility requirements and how to file a claim, please visit  http://floridajobs.org/docs/default-source/reemployment-assistance-center/ra-covid-19-faqs-eng.pdf?sfvrsn=805543b0_14.  You may also call 800-204-2418 but it may be difficult to reach someone on the phone because of the large number of people calling.   

I was denied reemployment assistance, what can I do?

You have a right to appeal your denial. You should immediately request an appeal hearing and contact Legal Services for legal assistance: https://www.legalservicesmiami.org/contact-hours

 

ECONOMIC STIMULUS FAQs

Is it true that I am going to receive a check from the government? 

Yes, the government is sending most people $1,200, plus $500 for each child under the age of 17.  The only exceptions are for those persons residing in the U.S. who do not have proper immigration papers, those that are claimed as dependents on another person’s tax return and those people who earn more than $75,000 (though they will receive a lesser amount). 

 

How can I be sure to get this money?   

The best way to ensure you get the money is to file a 2019 tax return and to include your direct deposit information on the tax return.  You can contact a VITA or Volunteer Income Tax Assistance site for assistance.  Call 2-1-1 or visit branchesfl.org to make an appointment. 

 

What if I have not filed a 2019 tax return and never do? 

If you are already getting a federal benefit such as Social Security, SSI and VA benefits, the IRS is authorized to send the payment to the same bank account you use to receive this federal benefit.  Otherwise, use the IRS’s Non-Filer tool at IRS.gov. 

 

What if I receive Social Security or SSI and have children 16 years old and younger? 

You should use the IRS’s Non-Filer tool on its website IRS.gov to enter your information so that you get the additional $500 per child. 

 

Will I still get the money if my tax refund is usually taken to payoff my student loan debt? 

Yes, most federal offsets have been turned off, such as, for student loans, Social Security and unemployment compensation overpayments.  However, the refund will be offset for certain past due child support obligations. 

 

I owe the IRS money and have been making payments.  What should I do now that I lost my job and cannot afford to make payments? 

All payments due on IRS installment agreements are suspended through 7/15/2020.

ISSUES RELATED TO CONSUMER DEBT

 

I lost my job and my property taxes are due March 31 and I can't pay - what will happen? 

On March 26 the State of Florida extended the deadline to pay property taxes to April 15. If you do not pay your property taxes by that date, the soonest Miami-Dade could start the process to sell your home for unpaid taxes would be 2 years from June 1. Check the Miami-Dade Tax Collector website for more information.   https://www.miamidade.gov/global/finance/taxcollector/home.page 

  

I can’t make my car payments and I need my car for work. What help is there for me? 

First, call your lender as soon as possible and ask about any program you may qualify for. For instance, your lender may reduce your car payment or allow you to skip a payment and add it to the end of the loan. The lender may offer to refinance your loan all together with a lower interest rate that will reduce your car payment. However, make sure to be aware if the lender is extending the number of months to pay off the loan - for instance your 5-year loan is refinanced into a 7-year loan.  

 

 I have been paying my student loans but now that I lost my job, rent and food are my priority. What can I do about my monthly student loan payment?  

You may be entitled to some relief, but it depends on the type of student loan you have. Federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payment. This suspension of payments will last until September 30, 2020.  The interest rate is 0% through September 30 on defaulted and non-defaulted Direct Loans, defaulted and non-defaulted FFEL Program loans and Federal Perkins loans. 

This website gives more information on what the Department of Education is offering: https://studentaid.gov/announcements-events/coronavirus.   

 

If you have a private student loan, contact your loan administrator right away to see what is available to you.

I haven't been able to make my mortgage payment since April 1 and I am scared of losing my home since I have young children and an elderly disabled mother. What should I do? 

There is no uniform country-wide policy concerning COVID-19 and suspension of mortgage loan foreclosures. The relief you can get varies by who owns your loan. If you have a mortgage held by Fannie Mae or Freddie Mac (federally backed mortgages), or if you have a VA, FHA, or USDA mortgage, then foreclosures are suspended until August 31, 2020. The lender may not file any foreclosure lawsuit, move for a foreclosure judgment, order a sale, or execute a foreclosure-related eviction or foreclosure sale. In addition, homeowners affected by COVID-19 who have any of the mortgages listed above can request and obtain forbearance from mortgage payments for up to 180 days, and then request and obtain an additional forbearance for up to another 180 days. You can use this link to find out who owns your mortgage: 

https://www.makinghomeaffordable.gov/get-answers/Pages/get-answers-find-out-mortgage.aspx 

 

If your loan is not owned by one of these federal agencies, then contact your lender. The lender may offer you a temporary suspension or reduction of mortgage payments. 

 

No matter who owns your loan, Governor DeSantis issued an Executive Order suspending any mortgage foreclosure action until August 1, 2020.

INFORMATION FOR PARENTS

Is my child being assigned school work while schools are closed? 

Yes. Miami-Dade County Public Schools are offering distance learning programs and assistance for families who may not have the computers or tablets to do this. You can register your child or learn more by calling the Distance Learning Help Desk (305-995-HELP). 

Will schools still be providing meals while closed? 

Yes. Many schools are providing grab-and-go meals in the morning and evening. Visit http://api.dadeschools.net/WMSFiles/223/pdfs/M-DCPS%20Meal%20Distribution%20List%20-%20UPDATED2.pdf

 

My child has a disability and an IEP. Will she still receive the services she was provided at school? 

Because schools are physically closed, but public education is still being provided by Miami-Dade County Public Schools, your child must continue to receive access to a free appropriate public education (FAPE). That might look different than what you’re used to, but your child’s disabilities must be accommodated. According to the federal Department of Education, “schools must ensure that, to the greatest extent possible, each student with a disability can be provided the special education and related services identified in the student’s IEP developed under IDEA, or a plan developed under Section 504.” 

 

INFORMATION FOR SMALL BUSINESSES

What types of SBA loans are available for small businesses and nonprofits? 

There are two forms of SBA loans available: Disaster Recovery Loans and Paycheck Protection Loans under the new CARES Act. For more information and to apply visit: https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources#section-header-2 and https://www.sba.gov/funding-programs/loans/paycheck-protection-program#section-header-2

Can nonprofits apply for Florida's new COVID-19 bridge loan program? 

No, this program is only available for small businesses. For more information visit: http://floridasbdc.org/disaster/ebl/

Does your business need to have employees to apply for a Paycheck Protection Loan under the CARES Act? 

Businesses that employ independent contractors may also apply, the loan amount is limited to $100,000. Please visit https://www.sba.gov/funding-programs/loans/paycheck-protection-program#section-header-2 for more info on eligibility and how to apply. 

Where can I go for more information concerning resources for small businesses and nonprofit organizations?

Visit https://www.flcommunitydevelopment.org/covid-19-resources for a list of updated resources for small businesses and nonprofits

 

 

Local Resources during the COVID-19 Crisis

Miami Community Resources

Housing Assistance & Shelters

Miami-Dade County will temporarily suspend housing evictions and water cut-offs until further notice. This means that law enforcement officers will not help landlords in removing tenants or serving evictions.

City of North Miami Utility Bill and Rental Assistance to Residents

HAND Rental Assistance

Emergency Rental and Utility Assistance Program

Hialeah Landlord-Tenant Relief Fund

Food

Miami-Dade County Public Schools are giving breakfast and lunch to students in need. 

Catholic Charities of the Archdiocese of Miami “elderly service” program is providing meals to those in need who are 60 or older, live independently in their homes and are registered with the program.

 

Employees are delivering meals to homes in South Florida. Please click here for more information.

Feeding South Florida is providing food and services to those who need it. The nonprofit serves Miami-Dade, Broward, Palm Beach and Monroe County and provides “direct-service programs” including benefits application assistance, access to its food pantry and home delivery for qualified individuals. Please click here for more information.

SENIORS: Additionally, stores such as Dollar General and Whole Foods will be opening an hour early for seniors to shop and avoid difficulties getting supplies.

 

Medical Resources

There is a drive-through testing center located at SW 216th Street and 103rd Court, Cutler Bay, FL 33190. If you suspect you may have the virus, please call 305-252-4820 before visiting a health center. Additionally, you should meet the following criteria:

  • They have recently traveled to the affected countries or have been in contact with someone who has COVID-19.

  • They are experiencing the following symptoms: fever, cough or shortness of breath.

Additional testing centers are being prepared in South Florida. Also, please refer to this Center for Disease Control and Prevention (“CDC”) Guide if you think you have the coronavirus: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html. For more information on COVID-19 prevention, please visit the Miami-Dade County website here for resources in English, Spanish, and Creole.

The CDC has released a symptom checker they are calling Clara. Click here to access it. 

Medications

You can now get early prescription refills, this is in effect until May 8, 2020.

 

Click here for the Florida Division of Emergency Management information on 30-day medication refills during declared disaster events. 

Utilities

Electricity

If you are an FPL customer and are unable to pay your bill at this time, please click here for more information.

Internet/Phone Services

Verizon and Xfinity will waive late fees and not terminate the service of individuals who cannot pay their bills because of COVID-19. Additionally, Xfinity and AT&T have opened up hotspots around the country for 60 days to provide free internet access to customers and noncustomers. For more information on how to access hotspots for Xfinity, click here and for AT&T, click here. T-Mobile is providing all current T-Mobile and Metro by T-Mobile customers unlimited data for the next 60 days and free international calling to any country listed as Level 3 during the COVID-19 pandemic. Finally, AT&T will not terminate wireless, home phone or broadband service when customers can't pay their bills because of COVID-19.

Job Assistance

If you have been laid off, unable to work, or not being paid because of COVID-19, you can apply for Reemployment Assistance online or via phone. For more information visit the Deparment of Economic Opportunities' official website: http://floridajobs.org/

Childcare & Education

YMCA’s in Miami-Dade and Broward will provide free childcare services for children of first responders, healthcare workers as well as city and county staffers. Please click here for a list of participating YMCA’s.

 

Schools

Miami-Dade County Public Schools have support lines available for mental health, instructional learning, employee assistance, emergency operations. Please click here.

All Miami-Dade and Broward schools will be closed until at least May 1, 2020.

 

Additional Services

Please call 211 to access health and human services including assistance in Miami-Dade and Monroe counties for food banks, financial assistance, and domestic violence hotlines. This hotline is 24-hours and provides information in English, Spanish, and Creole.

Driver Licenses/ID Cards 

All Florida driver licenses, commercial driving licenses and identification cards set to expire in the next 30 days will be granted a 30-day extension beyond their current expiration date. This is a notice from the state of Florida. Go to the Florida Highway Safety and Motor Vehicles website for more information and updates. 

Information From the Department of Children and Families

Information From the USCIS

 

 

 

Other Agencies and Legal Providers

Advocate Program for Veterans (SSVF)

 

Americans for Immigrant Justice

AI Justice’s offices are currently closed to walk-ins. AI Justice is providing services virtually.

To access services, please call (305) 573-1106, ext 1400 for the receptionist

Catholic Legal Services: Information about their services is available at www.cclsmiami.org or use the form online to apply for assistance: https://tinyurl.com/CCLSAPP

United Way of Miami

All information is subject to change and for additional details the specific organization should be consulted.

 
 
 
 
 
 
 
 
 
 

4343 West Flagler Street, Suite 100 Miami, Florida 33134  | Miami-Dade (305) 576-0080  | Monroe (866) 686-2760

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